At BitGame, we value your communication with us. Whether you have a question, suggestion, or need assistance, our team is ready to respond. We believe in building strong relationships with our players and providing excellent support.
There are several ways to reach us. Choose the method that works best for you:
General Inquiries & Support: support@bitgm.online
We typically respond to all emails within 24-48 hours during business days. For urgent matters, please indicate "URGENT" in your subject line.
You can also use the contact form below to send us a message directly through our website. Simply fill in your details and we'll get back to you as soon as possible.
Do you have a favorite game you'd like to see on BitGame? We love hearing suggestions from our players! Tell us:
We review all game suggestions and add the most popular ones to our library.
Experiencing issues while playing? We're here to help! When reporting a technical problem, please include:
The more information you provide, the faster we can help resolve your issue.
Your opinion matters to us! We're always looking for ways to improve BitGame. Share your thoughts on:
Every piece of feedback helps us become better.
If you encounter any issues on our site, please let us know immediately:
We take all reports seriously and will investigate promptly.
If you believe that content on our site infringes your copyright, we take this very seriously. Please:
We will respond to valid copyright claims within 48-72 hours.
Are you a game developer or content creator interested in working with us? We're always open to partnerships! Tell us about:
We're especially interested in:
Media professionals can reach us at: press@bitgm.online (if you have a dedicated email)
For press kits, logos, or interview requests, please contact us with:
Before contacting us, you might find your answer here:
Q: How do I play games on BitGame? A: Simply browse our game library, click on any game you want to play, and it will load in your browser. No downloads or registration required!
Q: Do I need to create an account? A: No! Most games don't require any registration. Just visit, click, and play.
Q: Are all games really free? A: Yes, 100% free. We never charge for games. We keep the site running through appropriate advertising.
Q: Can I play on my mobile device? A: Absolutely! Our site works on all devices - smartphones, tablets, computers, and laptops.
Q: Why won't a game load? A: This could be due to several reasons:
Q: Which browsers work best? A: We recommend using the latest versions of:
Q: Why is the game running slowly? A: Try these solutions:
Q: Do I need Flash Player? A: No! All our games use HTML5 technology, so no Flash Player is needed.
Q: What information do you collect? A: We collect minimal information. Please read our Privacy Policy for details.
Q: Can I delete my data? A: Yes! Contact us and we'll help you with data deletion requests.
Q: Is BitGame safe for children? A: We strive to provide family-friendly content, but we recommend parental supervision for younger children.
Q: How often do you add new games? A: We add new games regularly, typically multiple times per week.
Q: Can I download games to play offline? A: No, our games are browser-based and require an internet connection.
Q: Can I suggest a game? A: Yes! Use the contact form above and select "Game Suggestion."
Q: Why was a game removed? A: Games may be removed due to licensing issues, technical problems, or quality concerns.
Q: Can I embed your games on my website? A: No, our games are for play on BitGame only. Contact us for licensing inquiries.
Email Support Available: 24/7 - We accept messages anytime
Response Times:
Please Note: We receive and read all messages 24/7, but responses are typically sent during business hours. Urgent issues are prioritized.
BitGame Cairo, Egypt
We are an online-first company, so email is the best way to reach us.
Stay connected with us on social media for:
Follow Us:
To help us assist you better:
✅ Do:
❌ Don't:
Every message we receive helps us improve BitGame. Whether it's:
Your input shapes the future of BitGame.
For critical security issues or urgent matters that can't wait: Urgent Email: wm@bitgm.online (if you have one)
Please only use this for genuine emergencies such as:
We appreciate you taking the time to contact BitGame. Your communication helps us serve you better and build a stronger gaming community.
Whether you're reporting a problem, sharing feedback, or just saying hello, we're grateful for your engagement with our platform.
We look forward to hearing from you!
BitGame Support Team
We're here to help make your gaming experience amazing.
